The purpose of this policy is to explain how we collect, use, store, and protect your personal information when you visit or use urbanartshop.co.uk, as well as your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you do not agree with this policy, please stop using our website.
1. Key Definitions
- “We”, “us”, “our” – refers to urbanartshop.co.uk.
- “You”, “your”, “user” – refers to the person using our website.
- UK GDPR – United Kingdom General Data Protection Regulation.
- PECR – Privacy and Electronic Communications Regulations.
- ICO – Information Commissioner’s Office.
- Cookies – small text files stored on your device to help our site function and analyse usage.
2. Who We Are
Data Controller: urbanartshop.co.uk
Contact email: Contact Us
3. The Information We Collect
We may collect the following information:
- Name
- Contact information (email address, phone number)
- Demographic information (postcode, preferences, interests)
- Technical information (IP address, browser type, device)
- Information you provide via forms, surveys, or when making enquiries
4. How and Why We Use Your Data
We process personal data only when we have a lawful basis under UK GDPR:
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries | Legitimate interests |
| Providing goods or services | Contract |
| Processing payments and accounts | Legal obligation / Contract |
| Sending marketing emails (if you opt in) | Consent |
| Analysing website traffic | Consent (for non-essential cookies) |
| Fulfilling legal obligations | Legal obligation |
5. How Long We Keep Your Data
We only keep your personal data for as long as necessary:
- Customer records: up to 6 years for tax/accounting purposes
- Marketing data: until you withdraw consent
- Enquiry emails: up to 12 months unless required longer for legal or business purposes
After this, your data will be securely deleted or anonymised.
6. Security
We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. This includes encryption, secure servers, and restricted staff access.
7. Third-Party Services
We may share data with trusted third parties only when necessary for business purposes, including:
- Email marketing platforms – for sending newsletters
- Payment processors – for secure payments
All such providers are contractually required to keep your data safe and comply with UK GDPR.
8. Your Rights Under UK GDPR
You have the right to:
- Be informed about how we use your data.
- Access the personal data we hold about you.
- Rectify incorrect or incomplete data.
- Erase your personal data (“right to be forgotten”).
- Restrict processing of your data.
- Data portability – obtain and reuse your data.
- Object to processing for certain purposes.
- Not be subject to automated decision-making (we do not use this).
To exercise any of these rights, Contact Us
9. Data Breach Notification
If we become aware of a personal data breach likely to risk your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.
10. Sponsored Links, Affiliate Tracking & Commissions
Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served by our advertising partners or are self-served through our means. We only use trusted advertising partners who each have high standards of user privacy and security. However, we do not control the actual adverts seen/displayed by our advertising partners.
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies in the section below. Your actions are usually recorded as a referral from our website by this cookie. In most cases, we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you purchase on their website or not.
We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.
If you have any concerns about this, we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.
11. Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
12. Cookie Policy
This Cookie Policy explains what cookies are, how we use them, and how you can control them when visiting urbanartshop.co.uk.
12.1 What Are Cookies?
Cookies are small text files stored on your device by your browser when you visit a website. They help the site remember your preferences, improve performance, and provide analytical data.
Some cookies are essential for the site to work, while others are non-essential and used for analytics or advertising.
12.2 Types of Cookies We Use
- Strictly Necessary Cookies – Required for core site functions (e.g., navigation, security).
- Performance & Analytics Cookies – Help us understand how visitors use our site so we can improve it (e.g., Google Analytics).
- Advertising & Targeting Cookies – Used by us and trusted partners to show relevant ads based on your browsing history.
- Functionality Cookies – Remember your preferences, such as language or region.
12.3 Third-Party Cookies
Some cookies are placed by third parties on our site, such as:
- Google Analytics – Tracks website usage and visitor behaviour.
- Google Ads / DoubleClick – Delivers targeted advertising.
These providers have their own privacy policies, which you can review on their websites.
12.4 Your Consent Choices
When you first visit our website, you will see a cookie consent banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Manage preferences
You can also change your cookie settings at any time in your browser.
12.5 Managing Cookies in Your Browser
You can block or delete cookies using your browser settings. Please note that disabling certain cookies may affect site functionality.
For instructions, see:
13. Contact Us
Contact Us – If you want to access, correct or delete any information we have about you.